Our client, is one of South Africa’s oldest working farms, strategically located in the heart of Stellenbosch Winelands. We have an opportunity for an experienced Hotel Restaurant – Guest Services Manager to join our client’s hospitality team.

Position Scope

Lead the Food & Beverage Guest Service operations for Hotel Room Service, Meeting Rooms and Pool outlets to maximize performance and profitability by creating a positive and productive work environment, ensuring superior guest service and compliance with quality, hygiene and operational standards.

Core Responsibilities

Guest Service & Experience: 

• Lead the Hotel Guest Service teams with excellence, maintaining, operational standards whilst looking for innovation. 
• Ensure superior guest service and compliance with quality and operational standards. 
• Maintain responsibility for F&B Guest Service areas, including the Pool, Room Service and Meeting Rooms within the hotel environment, as well as villas, restaurants, bars and other guest service areas on the farm. 
• Ensure that the restaurant guest service area always has at least one manager present. 
• Maintain effective and positive working relationships with team members and other operational/support areas. 

Operational Management:

• Oversee daily operations, providing a proactive and healthy work environment for team members. 
• Monitor annual operating costs, control systems and procedures. 
• Ensure operating systems are updated with correct pricing and items and manage daily, weekly and monthly stock control procedures. 
• Assist with the execution of all approved concepts and ensure stock is maximized for group functions and special events. 
• Maximize business opportunities in terms of revenue, cost of sales and other expenses in line with budget. 

Stock Control & Beverage Management:

• Ensure daily bar beverage stock takes are completed. 
• Ensure the smooth running of mid-month and monthly beverage stock counts. 
• Provide feedback on all variances that may apply within the department. 
• Monitor stock control and assist with management reports. 
• Manage, track and minimize breakages and ensure efficient OE usage, using daily management checklists and taking appropriate remedial action as required. 

Cash -Up & Financial Controls: 

• Oversee all shift cash-ups, ensuring these are completed after each employee’s shift. 
• Ensure there are no outstanding checks or open tables on waiter and bartender codes prior to employees leaving for home. 
• Ensure employees are liable for settling and closing off all outstanding checks. 
• Maximize revenue opportunities while maintaining effective cost control and adherence to budget. 

Team Leadership & Development: 

• Champion on-the-job training sessions on a day-to-day basis by actively engaging with the team in their service areas. 
• Ensure consistent and effective performance management is applied to all team members. 
• Provide guidance and feedback as appropriate, establishing a culture of accountability and discipline. 
• Practice discipline that is consistent, fair and aligned with the employment handbook. 
• Ensure team members are treated in a fair and equitable manner and that issues are resolved in a timely manner. 

Timekeeping & Payroll: 

• Manage the Hotel F&B department electronic time book for the Guest Service Team. 
• Coordinate the PPT timesheet process. 
• Ensure weekly and monthly payroll planning is updated and submitted on time. 

Culture, Values & Continuous Improvement: 

• Understand our Client’s values and strategic goals and work within these parameters. 
• Challenge convention and continuously look for new and better ways of doing things. 
• Promote a positive, healthy and collaborative working environment. 
• Foster strong working relationships across the Hotel F&B department and wider operational and support teams. 

Experience, Skills, Qualities

• Minimum of 5 years’ experience in Food & Beverage Operations in a supervisory role, with at least 2 years’ experience at management level or in a similar role. 
• Degree or Diploma in Hospitality Management advantageous. 
• WSET/CWA certification desirable. 
• Passionate and knowledgeable in wines. 
• Sound understanding of F&B terminology, restaurant administration and financials. 
• Understanding and practical experience in service recovery. 
• Strong financial acumen, with the ability to translate financial information and “the numbers” into appropriate action. 
• Strong interpersonal and communication skills, with the ability to communicate effectively using appropriate F&B terminology.

Start date:

Priority Position

Remuneration Guide:

A Competitive salary is on offer plus Benefits (Add-on approach) 

Consideration

Candidates, who are already residing in Winelands Region will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

• Updated CV with contactable references
• Certified Tertiary Educational documents
• Certified Written Reference Letters
• Recent presentable profile photo

How to apply

Email us at info@pmrecruitment.co.za

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