A popular and historic Karoo farm Hotel and Glamping facility situated 2 hours from Cape Town, is looking to appoint a full-time Group Reservation Supervisor & Events Co-ordinator.

Head Office based; Cape Town; CBD

Front Office Supervisory Role:

• 5+ years’ experience within a Hotel / Lodge in a similar role
• Familiar with general hotel booking systems
• Experience on SEMPER & NIGHTSBRIDGE is essential
• Experience with OTA/ STO/ MICE bookings
• In depth knowledge of setting up & making changes including room types; payment terms; specials & promotions on NIGHTSBRIDGE; SEMPER & OTAs 
• receive telephone calls & emails from guests; make bookings on the system
• Excellent knowledge and experience with PMS systems
• Good command of English and Afrikaans, written, verbal and computer
• Experience with events planning and activity bookings/co-ordination
• Friendly, courteous, and service-orientated
• Ability to work as part of a team, as well as independently
• Reports to the General Manager or appointed relief

Key Responsibilities:

• Receive & answer calls & emails from guests
• capture bookings on the system
• Perform site inspections for groups including weddings & conferences
• Implementation of operating systems, procedures, and guest services
• Maximise Room Revenue
• Liaise with Management and all other property departments
• Effective communication with members of staff as well as guests of the property
• Perform other relevant duties as and when requested by management
• Compile function sheets for distribution and ensure relevant details are obtained from the client advising and assisting them if necessary
• Participate in meetings with the operations team to discuss the forthcoming events to ensure a smooth handover
• Attend to any queries from the client during the event should the operations team require assistance
• Liaising with all departments and the client; preparing and submitting quotations; negotiating with suppliers
• Perform other relevant duties as and when requested by management

Remuneration Details

Market Related – DOE

Start Date

Priority Position

Consideration

Candidates, who are already residing in the Western Cape will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

• Updated CV with contactable references
• Tertiary Educational documents
• Written Reference Letters
• A recent presentable profile photo’s

How to apply

Email us at info@pmrecruitment.co.za

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