Overview

Our esteemed client, an iconic luxury estate nestled in the heart of the Stellenbosch Wine Route, has garnered acclaim for its exceptional unparalleled experiences. The property’s Hotel is a contemporary haven of sophistication for discerning travellers to the Cape Winelands, perfectly complemented by the Estate’s exceptional culinary, cultural, outdoor and leisure offerings.

We have an opportunity for an experienced Rooms Division Manager to join their team.

The Role:

• The Rooms Division Manager is responsible for the overall leadership, management, and performance of the Rooms Division, including Front Office, Housekeeping, Guest Relations, and Night Audit. The role ensures the seamless delivery of exceptional guest experiences while maximizing room revenue, maintaining operational efficiency, and upholding the standards expected of a 5-star luxury hospitality environment.
• The Rooms Division Manager will ensure that all guest-facing operations consistently reflect the organisation’s service philosophy, brand standards, and Forbes luxury service guidelines, while maintaining strong financial performance and operational discipline.
• The position requires a highly motivated leader who can drive service excellence, team development, operational efficiency, and guest satisfaction across all Rooms Division functions.
• The Rooms Division Manager reports directly to the Hospitality Operations Manager.

Core Responsibilities

Rooms Division Leadership:

• Oversee the daily operations of Front Office, Housekeeping, Guest Relations, and Night Audit departments
• Ensure smooth and efficient operations across all Rooms Division functions to deliver exceptional guest service and operational excellence
• Lead, mentor, and develop departmental teams to maintain high levels of engagement, accountability, and service standards
• Foster a culture of care, teamwork, and service excellence across the department

Guest Experience & Service Excellence:

• Ensure all guest interactions meet or exceed 5-star luxury service standards.
• Actively monitor guest satisfaction through feedback platforms, direct engagement, and service recovery processes
• Ensure special recognition and personalized service for VIP, repeat, and long-stay guests
• Proactively resolve guest concerns and implement service recovery strategies where required
• Conduct regular arrival room inspections and turndown audits to ensure the highest standards of presentation and guest readiness
• Serve as the custodian of Forbes service standards within the Rooms Division and ensure these standards are consistently upheld

Qualification / Knowledge / Experience:

• Experience: 5+ years of hotel experience, with at least 3 years in a management role. Experience should include managing front office, concierge, and housekeeping operations
• Education: A 3-year Diploma or Degree in Hotel or Hospitality Management 
• Technical Skills: Strong Proficiency in Opera Property Management System (PMS) and Microsoft Office Suite (Excel, Word) is essential.
• Operational Expertise: Deep knowledge of room revenue management, yield management, and housekeeping procedures
• Leadership & Soft Skills: Strong leadership, mentoring, and team coaching skills to manage a team effectively. Excellent guest service orientation and the ability to resolve conflict under pressure

Candidates must have valid South African identification and a clear criminal record.

Remuneration details

Competitive TCTC (Including Benefits)

Start Date

Priority Position

Consideration

Candidates, who are already residing in the Western Cape will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

• Updated CV with contactable references
• Certified Tertiary Educational documents
• Certified Written Reference Letters
• Recent presentable profile photo

How to apply

Email us at info@pmrecruitment.co.za

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