Overview

Our Client is a privately owned, Fair Trade accredited, 4 Star Hotel, based in Mkuze – Northern KZN. We are seeking a seasoned Hotel Receptionist to join their team.

Key Responsibilities:

• Guest Experience: Welcome guests warmly in person and over the phone, creating a positive first impression.
• Front Desk Operations: Manage check-ins, check-outs, and ensure accurate billing and room allocation.
• Reservations Management: Process bookings across all channels (phone, email, online), upsell room types and packages where possible.
• Communication: Respond promptly to guest queries via phone and email, maintaining brand tone and professionalism.
• Cash & Billing Handling: Handle payments, post charges accurately, and follow correct cash-up procedures.
• Concierge Support: Assist with guest enquiries about local activities, spa bookings, safari tours, and transport arrangements.
• Daily Administration: Maintain filing, print guest registration cards, and prepare arrival reports.
• Stock & Stationery: Monitor front office supplies and place orders when required.
• Team Collaboration: Liaise closely with housekeeping, kitchen, spa, and
• reservations to ensure seamless guest experiences.
• Security & Night Duties: Secure front office and assist with emergency procedures.

Knowledge, Skills, Qualities

• Warm, confident, and guest-focused
• Energetic and enthusiastic, with a genuine interest in people
• Excellent communication and telephone etiquette
• Strong attention to detail and organisational skills
• Able to multitask and remain calm under pressure
• Flexible and willing to work shifts, weekends, and holidays
• Professional appearance and demeanour
• Computer literate (experience with reservation systems like Semper or similar is
• advantageous)

Only candidates with the relevant experience and requirements will be shortlisted and contacted.

Remuneration details

Salary Negotiable / Live-out position / Provident Fund / Medical Aid Contribution

Start Date

Priority Position

Consideration

Candidates, who are already residing in the vicinity of Northern KZN, Mkuze, will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

• Updated CV with contactable references
• Certified Tertiary Educational documents
• Certified Written Reference Letters
• Recent presentable profile photo’s
• 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

Email us at info@pmrecruitment.co.za

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