Overview

• 8 – 16 Guests, Luxury Exclusive Stay
• The property forms part of a Luxury Collection
• This is a Live-out position 
• Exceptional F&B and Wine Knowledge essential 

Our esteemed client is seeking an experienced Luxury Guest Experience Manager to join their upscale team and deliver effortless, memorable service to discerning guests. The ideal candidate brings at least 5 years of luxury hospitality and fine-dining experience, deep wine knowledge, a warm and spontaneous personality, and the practical reliability to support daily operations and special events.

The role requires exceptional organisational skills, discretion, and a commitment to a high level of service. 

Core Duties and Responsibilities:

• Warmly welcome and register guests: Greet guests with poise, manage arrivals, and ensure first impressions reflect our brand standards.
• Deliver elevated guest service: Anticipate needs, personalize interactions, and resolve issues discreetly to maintain guest satisfaction.
• Provide expert wine guidance: Recommend pairings, present wine lists confidently.
• Support culinary and fine-dining flow: Liaise with chefs and servers to ensure timing, presentation, and dietary requests are executed flawlessly.
• Assist F&B accounts and orders: Assist with vendor orders, inventory checks, and account reconciliation when required.
• Assist with training and mentoring: Share best practices with junior staff and contribute to ongoing service training.

Requirements, Skill & Experience to excel in this role:

• 5+ years’ experience in luxury hotels, fine-dining restaurants, or high-end hospitality
• roles.
• Exceptional wine knowledge (service, pairings, and cellar management).
• Culinary and fine-dining experience with a clear understanding of menu structure
• and service timing.
• Positive, spontaneous, and guest-centric personality with polished communication skills.
• Fluent in English, additional languages will be a plus (spoken and conversational).
• Own reliable transport and a valid driving license.
• Sober habits and a professional lifestyle that supports consistent, dependable attendance.
• Strong team player who collaborates across front- and back-of-house.

Desirable Advantages:

• Formal hospitality and sommelier training.
• Previous work in luxury or boutique properties and event service experience.

Only candidates with the relevant experience and requirements will be shortlisted and contacted.

Remuneration details

Competitive Remuneration package on offer

Start Date

Priority Position

Consideration

We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

• Updated CV with contactable references
• Certified Tertiary Educational documents
• Certified Written Reference Letters
• Recent presentable profile photo’s
• 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

Email us at info@pmrecruitment.co.za

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