Overview
Our Client is a boutique guest farm in the Stellenbosch Winelands, offering stylish self-catering cottages and guest units in a peaceful rural setting.
We are looking for a capable, hands-on and highly organised Estate Manager to take responsibility for the day-to-day running of the Estate and ensure that both guest experience and estate operations are maintained to a consistently high standard.
Full-time, live-in position with accommodation provided on site. (Live-in not essential)
The Role
The Estate Manager will oversee all aspects of the daily operation of our Client’s Estate, working closely with the owners and managing the housekeeping, gardening and maintenance teams. The role combines guest hospitality, staff management, property maintenance and general estate operations and would suit someone who enjoys being practical, showing initiative, solving problems and taking ownership.
Core Responsibilities
- Overseeing the day-to-day running of the guest accommodation and estate
- Managing guest arrivals, departures and guest requests and queries
- Supervising and coordinating housekeeping, gardening and maintenance staff
- Ensuring cottages, guest rooms and communal areas are presented to a high standard
- Ensuring the breakfast service is managed efficiently and review of a limited lunch service option
- Managing staff schedules for 4 cleaners and 2 gardeners, duties and, training and performance and ensure compliance with health, safety and accommodation regulations
- Identifying maintenance issues and arranging repairs and contractors and some oversight of building works
- Overseeing gardens, pools and outdoor areas
- Dog and animal care – there is a Rhodesian Ridgeback and springbok on the Estate
- Checking security around the estate
- Monitoring stock, supplies and operating requirements
- Liaising with suppliers and service providers
- Managing and coordinating guest functions and estate events
- Ensuring estate policies, procedures and health and safety standards are followed to ensure compliance with legislation and guest accommodation grading
- Production of written guest communications and marketing initiatives
- Keeping of accurate records of booking, payments and expenses
- Regular liaison and reporting to the owners and sole responsibility for property when owners are away
About You. We are looking for someone who is:
- Highly organised and dependable
- Able to use Microsoft Word, RoomRaccoon and booking platforms and Xero accounting software
- Excellent telephone and personal skills
- Practical and comfortable managing an estate of this size
- Confident managing and motivating a small team
- Guest-focused, professional and approachable
- Able to work independently and make sensible decisions
- Proactive rather than waiting for problems to be identified
- Comfortable coordinating contractors, suppliers and maintenance work
- Detail-oriented with high standards of presentation and financial skills
- Calm and capable when dealing with unexpected situations
Position Requirements
- Previous experience in guesthouse, boutique hotel, lodge, estate or property management is required
- Full-time, live-in position with accommodation provided on site. (Live-in not essential).
- A valid driving licence is required.
- At least one day of work will be on a weekend, but flexibility is required. Holidays to be taken in off peak period.
Start date:
Standard Notice Period
Remuneration Guide:
DOE
Consideration
Candidates, who are already residing in Winelands Region will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.
Due to the high volume of CV’s received, only shortlisted candidates will be contacted.
All applications submitted must contain:
- Updated CV with contactable references
- Certified Tertiary Educational documents
- Certified Written Reference Letters
- Recent presentable profile photo
How to apply
Email us at info@pmrecruitment.co.za
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