Hotel & Guesthouse

Guest Assistant / Receptionist : Luxury Boutique Hotel (Franschhoek)

Job Category: Hotel & Guesthouse
Job Type: Full Time
Job Location: Franschhoek
Employer Type: Boutique Hotel
Salary Type: Monthly
Province: Western Cape


Our client, a Luxury Boutique Hotel in the heart of Franschhoek, is seeking a GUEST ASSISTANT / HOTEL RECEPTIONIST to join their team. 
You will excel in this role if you have excellent organisation and time management skills with a friendly disposition. Exceptional guest relation skills, willingness to go the extra mile and attention to detail will result in success within this role.

Position Requirements

  • Grade 12 – Matric Certificate 
  • Tertiary qualification in Hospitality Management would be advantageous 
  • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous 
  • Ability to work shifts including night shift 
  • Valid driver’s license would be advantageous 
  • Preference will be given to candidates from Franschhoek and neighbouring areas 

Key Responsibilities

  • Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing 
  • Concierge services (Booking of restaurants, transport, etc.) 
  • Recommendations, upselling and cross selling including partner experiences 
  • Positive interdepartmental and colleague communication 
  • Monitor O status and management accounts 
  • Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.) 
  • Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests 

Experience & Skill

  • Minimum of 2 years of experience in the Front Office operations of a luxury hotel 
  • Proficient in use of various well-known Property Management systems 
  • Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance 
  • Display a sense of urgency and dedication to meeting the needs and wishes of others 
  • The ability to remain calm and professional when under pressure 
  • Strong interpersonal skills 
  • Excellent verbal and written skills 
  • Must be professional and a team player 
  • Sustainable quality and attention to detail 

Job Specifications

  • Well-groomed, professional, able to work flexible hours, mature and well-spoken 

Remuneration Details

  • Competitive Market Related Basic plus Benefits (Add-on approach). 

Start date

Priority Position


Candidates, who are already residing in the Western Cape will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

  • Updated CV with contactable references
  • Tertiary Educational documents
  • Written Reference Letters
  • A recent presentable profile photo’s
  • Chefs: 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

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