Category

Hotel & Guesthouse

Guest Assistant / Front Office: Luxury Hospitality Portfolio (Franschhoek)

Job Category: Hotel & Guesthouse
Job Type: Full Time
Job Location: Franschhoek
Employer Type: Hospitality Portfolio
Salary Type: Monthly
Province: Western Cape

Overview

Our client, a Luxury Hospitality Portfolio in the heart of Franschhoek, is seeking an experienced Guest Assistant / Front Office to join their team. 
You will excel in this role if you have excellent organisation and time management skills with a friendly disposition. Exceptional guest relation skills, willingness to go the extra mile and attention to detail will result in success within this role.

Experience and Skill

  • Minimum of 3 years of experience in the Front Office operations of a luxury hotel 
  • Proficient in use of various well-known Property Management systems 
  • Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance 
  • Display a sense of urgency and dedication to meeting the needs and wishes of others 
  • The ability to remain calm and professional when under pressure 
  • Strong interpersonal skills 
  • Excellent verbal and written skills 
  • Must be professional and a team player 
  • Sustainable quality and attention to detail 

Position Requirements

  • Grade 12 – Matric Certificate 
  • Tertiary qualification in Hospitality Management would be advantageous 
  • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous 
  • Ability to work shifts including night shift 
  • Valid driver’s license would be advantageous 
  • Preference will be given to candidates from Franschhoek and neighbouring areas 

Main Responsibilities

  • Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing 
  • Concierge services (Booking of restaurants, transport, etc.) 
  • Recommendations, upselling and cross selling including partner experiences 
  • Positive interdepartmental and colleague communication 
  • Monitor O status and management accounts 
  • Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.) 
  • Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests 

Remuneration details

Competitive Salary plus  Benefits (Add-on approach)

Start Date

Priority Position

Consideration

Candidates, who are already residing in the local vicinity of the Winelands will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Only applicants already residing in South Africa, with the required experience will be contacted.

All applications submitted must contain:

  • Updated CV with contactable references
  • Tertiary Educational documents
  • Written Reference Letters
  • A recent presentable profile photo’s
  • Chefs: 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

Email us at info@pmrecruitment.co.za

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