Our esteemed client, a distinguished establishment nestled in the heart of the Stellenbosch Winelands, has garnered acclaim for its exceptional unparalleled experiences. 

The Food and Beverage Supervisor with the assistance of the Restaurant and Assistant Restaurant Manager will be responsible for the efficient running of the restaurant and bar. Responsibilities also include maintaining the restaurants and bar’s revenue, profitability, and quality goals. You will ensure efficient restaurant and bar operation, as well as maintain high production, productivity, quality, and Guest-service standards. The Food and Beverage Supervisor will report directly to the Restaurant Manager.

Scope & general purpose of the food and beverage supervisor job:

• Managing daily operations of the Hotel and Restaurant bar and its team, ensuring efficient and courteous service
• Assist in compliance with all local beverage and liquor regulations
• Proficient in beverage control measures, including inventory management, cost controls, and sales analysis
• Innovative ideas to boost Food & Beverage Sales
• Maintaining exceptional service standards
• Monitoring Food & Beverage cost and labour controls within the restaurant and bar
• Conducting training
• Participating in service as necessary and ensuring outlet cleanliness and maintenance
• Conducting regular staff handovers
• Performing other duties as required

Qualifications & Skills:

• Fluent in English, with a minimum of 4 years of luxury hotel management experience
• Mixologist and WSET/CWA certification advantageous
• Computer literate and analytically skilled
• Flexible with working hours and physically fit
• Excellent leadership, communication, and guest service skills
• Ability to handle multiple tasks and problem-solving in a high-pressure environment

The Employee’s responsibilities shall include, among other things, the following:

• Oversee the service of all food & beverages within the hotel in absence of the F&B Manager;
• Work Duty Manager shifts as and when required;
• Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time;
• Be passionate about food, beverage, and customer service, seeking to ensure that the highest standards are always met;
• Complete minor food preparation tasks as necessary to assist with food service;
• Attend core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints;
• Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary;
• Managing the restaurant and bar booking sheets;
• Liaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food service;
• Organizing and delivering events and functions to the required standards;
• Liaise with the events coordinator regarding organization of functions and events;
• Involve and manage food and beverage promotions ensuring costings are accurate with achieving correct food cost;
• Identifying and maximize up selling opportunities for profitable sales growth;
• A proactive attitude to continuous improvement is visible with regular meetings to review service delivery including service styles and menu offers as well as positive customer feedback, ensuring that the whole team is engaged in this process;
• Report and liaise regularly with management team regarding departmental performance and ensure they are informed of any relevant information or issues;
• Knowledge of health & safety and food safety in a catering environment;
• Maintain levels of quality, cleanliness, food safety and hygiene in line with company SOP’s;
• Ensure security is maintained and events are staffed appropriately and in accordance with licensing laws and
• Licensing Procedures;
• Embrace and grow a ‘zero accidents culture’ within your team by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to your line manager in line with company procedure;
• Ensure the correct storage and disposal of foods in line with company policies and procedures;
• Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe;
• To be aware of the evacuation procedures and adhere to them in the event of an evacuation;
• Ensure all company documents are completed with integrity and that due diligence is always practiced;
• Ensure cash procedures are adhered to and strictly monitored, including preparation and calculation of beverage bills within all departments, and cashing up of tills as per SOP and Cash Handling Policy;
• Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items;
• Completion of a monthly equipment and stock take of all goods under responsibility;
• Carry out training as required ensuring that your team have the skills needed to excel;
• Positive team culture and high levels of productivity and employee engagement are demonstrated;
• Maintain high standards of appearance and personal effectiveness across the department;
• Ensure all staff adhere to the uniform and personal hygiene policy as detailed within Company SOP’s;
• Ensure breaks are organized in accordance with fluctuations in the volume of business;
• Continue to develop one’s own skills and knowledge within the position;
• Attend weekly team meetings to maintain levels of communication across the team;
• Able to work on own initiative within a team environment;
• A positive working relationship with the client is evident; and
• Undertake any other reasonable task as directed by the Management.

Remuneration Details

Based on Experience

Start Date

Priority Position

Consideration

Candidates, who are already residing in the Winelands region will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

• Updated CV with contactable references
• Tertiary Educational documents
• Written Reference Letters
• A recent presentable profile photo’s
• Chefs: 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

Email us at info@pmrecruitment.co.za

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