Our client, a Luxury Hospitality Portfolio in Franschhoek, is seeking to employ a seasoned DUTY MANAGER to join their team.
You will excel in this role if you have strong leadership skills, excellent problem-solving abilities, and a commitment to providing outstanding guest experiences whilst maintaining a high degree of operational delivery.
Main Responsibilities
- Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
- Deal with and or escalate guest challenges/complaints
- Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
- Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
- Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team.
- Work closely with Finance and Reservations teams.
- Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery.
- Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation.
- Conducting regular training on current and updated SOP’s and additional services implemented.
- Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately.
- Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
- Manage O-status (zero balance) and Management Accounts
- Minimize waste and control resources within the front office department.
- Managing the Front Office floats (reception and “Forex”)
- Ensure, enforce and maintain Health and Safety standards
Experience and Skill
- Minimum of 3 year’s experience in hotel management or similar leadership role
- Previous 5* Hotel experience would be advantageous
- Computer skills including proficiency in the use of Protel and MS office
- Sustainable quality and attention to detail
- Deep commitment and understanding of the guest experience
- Teamwork, cross organisational collaboration and building high performance teams
Inherent Requirements
- Matric
- Tertiary qualification in Hospitality Management or Tourism
- Valid Driver’s license
- Ability to work shifts including night shift.
- Personal and professional integrity of the highest standard
- Preference will be given to candidates from Franschhoek and neighbouring areas
Remuneration Details
Competitive Salary with Benefits (Add-on approach)
Start Date
Priority Position
Consideration
Candidates, who are already residing in the Winelands region will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.
Due to the high volume of CV’s received, only shortlisted candidates will be contacted.
All applications submitted must contain:
- Updated CV with contactable references
- Tertiary Educational documents
- Written Reference Letters
- A recent presentable profile photo’s
- Chefs: 6-8 Food profile photos produced by yourself or in conjunction with the team
How to apply
Email us at info@pmrecruitment.co.za
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