Hotel & Guesthouse

Duty Manager: Boutique Hotel (Franschhoek)

Job Category: Hotel & Guesthouse
Job Type: Full Time
Job Location: Franschhoek
Employer Type: Boutique Hotel
Salary Type: Monthly
Province: Western Cape


Our client, a Luxury Boutique Hotel in Franschhoek, is seeking to employ an experienced DUTY MANAGER to join their team. The ideal candidate is passionate about exceptional service, with a strong operational skillset and work ethic. A minimum of 3 years Duty Manager or Assistant Hotel Management experience in a 5* Hotel environment advantageous. 

Position Requirements

  • Grade 12- Matric Certificate
  • Tertiary qualification in Hospitality or Hotel Management
  • Valid Driver’s license
  • Ability to work shifts including night shift.
  • Personal and professional integrity of the highest standard
  • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
  • Preference will be given to candidates from Franschhoek and neighbouring areas

Experience and Skill

  • Minimum of 3 years Duty Manager or Assistant Hotel Management experience
  • Previous 5* Hotel experience would be advantageous
  • Computer skills including proficiency in the use of Protel and MS office, including e-mail and internet
  • Process excellence and service delivery
  • Sustainable quality and attention to detail
  • Innovation for results
  • Initiative and change agent
  • Teamwork, cross organisational collaboration and building high performance teams
  • Managing uncertainty (ambiguity) and adaptability

Key Responsibilities

  • Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback 
  • Deal with and or escalate guest challenges/complaints 
  • Monitor guest feedback received on check-out and digital platforms and drive feedback via social media platforms 
  • Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dress code 
  • Enforce a zero-tolerance disciplinary code 
  • Work closely with Finance and Reservations teams 
  • Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback 
  • Communicate occupancy changes to all departments 
  • Training on Front Office Procedures / SOP’s 
  • Driving PIT check procedure (Pre/In/Post) and manage guest profiles and preferences obtained through central reservations upon check-in/out 
  • Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.) 
  • Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgets 
  • Minimize waste and control resources within your department 
  • Managing the Front Office floats (reception and “Forex”) 
  • Ensure, enforce and maintain Health and Safety standards 

Remuneration Details

Competitive Basic Salary Plus Benefits (Add-on approach)

Start Date

High Priority


Candidates, who are already residing in the Western Cape will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

  • Updated CV with contactable references
  • Tertiary Educational documents
  • Written Reference Letters
  • A recent presentable profile photo’s
  • Chefs: 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

Email us at


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