Hotel & Guesthouse

Butler: Luxury Hotel (Franschhoek)

Job Category: Hotel & Guesthouse
Job Type: Full Time
Job Location: Franschhoek
Employer Type: Boutique Hotel
Salary Type: Monthly
Province: Western Cape


Our client, a Luxury Boutique Hotel in Franschhoek, is seeking to employ an experienced  BUTLER to join their team.  The successful candidate will embrace a commitment to providing service excellence and ensuring that the guest experience is prioritised above all else. Efficiency, attention to detail, and the ability to collaborate across departments will result in success within this role. 

Experience and Skill

  • Experience in a 5-star luxury hotel environment
  • Excellent knowledge of Franschhoek area and surrounds
  • Excellent interpersonal skills to be able to interact with all guests
  • Excellent communication skills in English, both written and verbal
  • Excellent knowledge of food and beverage
  • Excellent general knowledge re news, general affairs, etc.
  • Excellent track record in housekeeping, food and beverage, as well as butler duties
  • Proven track record in hospitality management, especially dealing with guests
  • Ability to be always courteous, calm under pressure and putting guests first

Position Requirements

  • Hospitality Qualification 
  • Valid driver’s license
  • Ability to work shifts and be flexible in other departments
  • Exceptional attention to detail
  • Ability to anticipate guests needs and exceed guests’ expectations
  • Enthusiastic and passionate about guests, their needs and preferences
  • High level of emotional intelligence 

Key Responsibilities

  • Main contact with guests and hotel while guests staying at the hotel
  • Meeting and exceeding guests’ expectations, from arrival to departure in all areas of their stay
  • Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly
  • Thinking out of the box to make guests’ stay exceptional
  • Upselling of other property facilities and services including affiliates
  • Adhere to and maintain Health and Safety standards

Remuneration Details

Competitive Salary plus Benefits (Add-on approach)

Start Date



Candidates, who are already residing in the Western Cape will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

  • Updated CV with contactable references
  • Tertiary Educational documents
  • Written Reference Letters
  • A recent presentable profile photo’s
  • Chefs: 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

Email us at


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