We have a strong career building opportunity for a seasoned Assistant Hotel Manager to form part of a Luxury Hospitality Portfolio in Franschhoek. 

The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality of the Hotel by, under the guidance of the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments. 

You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

Key Responsibilities

• Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
• Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
• Create an environment that fosters positive employee engagement and commitment to their roles.
• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Work with third-party suppliers to ensure excellent service to both the organization and the guests.
• Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
• Manage department rosters, attendance and leave balances to control staffing costs.
• Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
• Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
• Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
• Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

Experience and Skill

• Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
• Diploma in Hospitality Management or Tourism beneficial.
• Advanced computer skills including MS office, including e-mail and internet.
• Experience with Protel PMS advantageous.
• Valid driver’s licence.

Key Attributes

• Ability to confidently operate within a fast-paced and challenging environment.
• Effective complaint handling.
• Demonstrate exceptional team leadership and management skills
• Superior communication and interpersonal skills
• Financial acumen
• Personal and professional integrity of the highest standard

Remuneration Details

Competitive Salary with Benefits (Add-on approach)

Start Date

Priority Position

Consideration

Candidates, who are already residing in the Winelands region will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements.

Due to the high volume of CV’s received, only shortlisted candidates will be contacted.

All applications submitted must contain:

• Updated CV with contactable references
• Tertiary Educational documents
• Written Reference Letters
• A recent presentable profile photo’s
• Chefs: 6-8 Food profile photos produced by yourself or in conjunction with the team

How to apply

Email us at info@pmrecruitment.co.za

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